Return Policy

At ATEN Homeware, we take great pride in the quality of our merchandise. You can return eligible items within
14 days of receiving an order. Please fill the ‘Contact Us’ form right away with any concerns about defective or
damaged merchandise. Proof of purchase is your order number and is required for all returns. Please review our
full return policy, including items ineligible for return, before starting the return process.
 
INELIGIBLE ITEMS

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• Open Box and final sale items

• Items damaged through normal wear and tear

 
HOW TO RETURN

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• Online — Send us a message through the ‘Contact Us’ form to let us know what you are returning, your order number, and reason for return

• Shipping — Items can be returned by mail with a prepaid UPS label. Depending on the reason for
  return, you may be responsible for return shipping   and processing costs.

 

Online returns are simple if you have your order number and billing zip code (or shipping zip code for gifted items). Pack your item(s) safely in the original box and packaging and use the provided UPS label to ship your return. Depending on the reason for return, you may be responsible for return shipping and processing costs.
 
PROOF OF PURCHASE

A valid proof of purchase is required to issue refunds or merchandise credit for eligible items. We will accept all of
the following as proof of purchase.
 

• Electronic receipt

• Order number

 

REFUNDS

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• Original receipt — Returns with the original receipt will be refunded in the original form of payment.

• Gift receipt — Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the amount on the gift receipt.

• Shipping and processing fees are non refundable.

 
PRICE ADJUSTMENTS

Prior purchases are not eligible for price adjustments, regardless of whether the item has yet to ship.